Privacy Policy

This privacy policy provides you with details of how we collect and process your personal data. This includes data collected through the use of www.globalherbs.co.uk or information you provide when placing an order, signing up to our newsletter or taking part in a prize draw or competition.

Global Herbs Ltd is the data controller and is responsible for your personal data.

1. TYPES OF DATA COLLECTED

• Identifying data – including your name, username, and title.
• Contact data – including your billing address, delivery address, email address and telephone numbers.
• Financial data – including your bank account and payment card details.
• Transaction data – including order history.
• Technical data – including your login details, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
• Communications data – you may receive marketing communications from us if you have purchased products from us or if you have provided us with your communications data and ticked to indicate you wish us to send you marketing information. You are able to remove yourself from our communications database at any time by using the unsubscribe link on any emails or by emailing marketing@globalherbs.co.uk. This will not affect your ability to order products.
  We do not pass your communications data to any third parties.

We do not collect any sensitive data, such as, details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data, or criminal convictions and offences.

2. METHODS OF DATA COLLECTION

Direct interaction: You may provide data by post, phone, email or direct entry on our website, including when you:

• Order our products
• Subscribe to our newsletter
• Enter a competition, prize draw, promotion or survey
• Give us feedback

Automated technologies or interactions: We may automatically collect technical data as you use www.globalherbs.co.uk about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies.

3. WHY YOUR DATA MAY BE USED

Your personal data will only be used where legally permitted:

• For the purpose of fulfilling a contract (namely a product purchase and delivery).
• Where it is necessary for our legitimate interests (or those of an associated third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

We do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email. You have the right to withdraw consent to marketing at any time by emailing us at marketing@globalherbs.co.uk.

4. HOW YOUR DATA MAY BE USED

PURPOSE	TYPE	LAWFUL BASIS
Product order	Identity, contact, financial, transaction and technical data	To fulfil a purchase contract and to protect our legitimate interests.
Relationship management	Identity and contact data	To comply with legal obligation and to protect our legitimate interests (records upkeep and consumer research)
Marketing and communications	Identity, contact and communications data NB You can unsubscribe from our communications at any time. This will not affect your ability to order and receive products.	To protect our legitimate interests (growth of the business)
Testimonials	Identity, contact and communications data, photos and product use information. NB testimonials may be shared on our website and social media pages only when we have received written communication from you. By giving us your permission to share, you are explicitly giving your permission for other social media users to engage with the relevant post.	To protect our legitimate interests (sharing of useful information to help consumers make their product choice)
Data analytics	Technical data	To protect our legitimate interests (improve consumer website experience and for the growth of the business)

 

5. HOW YOUR DATA MAY BE SHARED

We may sometimes have to share your personal data in the following circumstances:

• For our shipping/courier partners to deliver your order.
• For our IT and system administration service providers to solve problems and improve user experience.
• For our credit control partners to carry out legitimate investigations and activities.
• For our lawyers, banks, auditors and insurers to carry out legitimate activities.
• For HM Revenue and Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6. HOW YOUR DATA IS RETAINED AND KEPT SAFE

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, and for the purposes of satisfying any legal, accounting, or reporting requirements.

Security measures are in operation to ensure your personal data is not accessed or disclosed in an inappropriate way.

Access to your data is limited to those employees and third parties who need access in order to fulfil a contract or on the basis of a legitimate interest.

Anyone subject to any suspected personal data breach will be notified immediately, as will the Information Commissioners Office.

7. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request deletion of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent.

If you wish to exercise any of the rights set out above, please email us at contact@globalherbs.co.uk and we will respond to all legitimate requests within one month.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioners Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).